- Joined
- May 17, 2021
- Messages
- 865
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Finally managed to get my hands on a Koaloha 25th anniversary edition uke. Ordered from a well-known dealer. Didn't rush setup, so it took a few weeks to get here and it arrived yesterday.
When I pulled the uke out of the case, I immediately noticed dings all up and down the fretboard at the ends of the frets, presumably from someone not being careful when leveling the frets. I refuse to believe it left the Koaloha factory in that condition. There was also a small but thick scratch just below the bridge, and some kind of sticky/greasy residue in random patches on all the strings. Also, the G and C string were weirdly scuffed/scratched just below the tuning pegs.
I took pictures of all the damage and sent them to the dealer and waiting to hear back. I don't think I want to return the uke, but I asked for a set of replacement strings and a partial refund, which I feel is more than fair on a $1300 instrument that was not advertised as a factory special or blem. Haven't heard back yet, but I did email after business hours.
If I don't receive satisfaction from the dealer I'll call Koaloha and let them know. I don't understand how a dealer selling thousand dollar instruments doesn't want to inspect them before they go to the hands of the customer. Very disappointed. Needless to say I will not be ordering from that dealer again, even if they make it right.
When I pulled the uke out of the case, I immediately noticed dings all up and down the fretboard at the ends of the frets, presumably from someone not being careful when leveling the frets. I refuse to believe it left the Koaloha factory in that condition. There was also a small but thick scratch just below the bridge, and some kind of sticky/greasy residue in random patches on all the strings. Also, the G and C string were weirdly scuffed/scratched just below the tuning pegs.
I took pictures of all the damage and sent them to the dealer and waiting to hear back. I don't think I want to return the uke, but I asked for a set of replacement strings and a partial refund, which I feel is more than fair on a $1300 instrument that was not advertised as a factory special or blem. Haven't heard back yet, but I did email after business hours.
If I don't receive satisfaction from the dealer I'll call Koaloha and let them know. I don't understand how a dealer selling thousand dollar instruments doesn't want to inspect them before they go to the hands of the customer. Very disappointed. Needless to say I will not be ordering from that dealer again, even if they make it right.