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Thread: Koaloha side to sound board separation.

  1. #1
    Join Date
    Sep 2011
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    Southwest Ohio, USA
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    Default Koaloha side to sound board separation.

    My Koaloha Tenor has developed a seam separation at the upper bout side panel and the soundboard. I'm not sure how to fix it.. I might need to send it back to Koaloha? Not being the original owner and with no original purchase paper work, I'm not sure how they would handle a repair in an older instrument (2003). I'm surprised there are no linings in the instrument -- must be a Koaloha building practice -- which seems odd in a higher-end ukulele. Looking for thoughts and/or advice.

    koaloha-separation-72.jpg
    StewMac Tenor, MusicMaker's Baritone and Soprano Ukulele's built from kits.
    KoAloha Tenor / Kamaka HF-4 Baritone / Mainland Baritone / Harmony Vintage Soprano and Baritone.

  2. #2
    Join Date
    Sep 2011
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    Sewell, NJ (suburb of Philadelphia, Pa)
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    599

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    Quote Originally Posted by Hobo View Post
    My Koaloha Tenor has developed a seam separation at the upper bout side panel and the soundboard. I'm not sure how to fix it.. I might need to send it back to Koaloha? Not being the original owner and with no original purchase paper work, I'm not sure how they handle a repair. I'm surprised there are no linings in the instrument -- must be a Koaloha building practice -- that seems odd in a higher-end ukulele. Looking for thoughts and/or advice.

    koaloha-separation-72.jpg
    From what I understand- if there was ever a company who will take a repair seriously, it is KoAloha. From all that I have heard, it seems that it is not so much "who" owns one of their babies but It is the fact that one of their babies needs attention and they give it all the love they can. give them a call. they are slow on email but you do get a response eventually- or just give them a call and leave a message.
    Better to send to them than anywhere else in my opinion. I had a Kamaka that needed repair and I did not consider anyone other than Kamaka-- and the repair was beautiful. I would expect the same from KoAloha

  3. #3
    RyanMFT Guest

    Default

    I would suggest contacting KoAloha. I had the chance to visit their factory and they treated me like family, so maybe you can talk with them first. They do not use linings. Looks like a fairly simple repair for any luthier and it might be easier than sending it to Hawaii.

  4. #4
    Join Date
    Jan 2012
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    South Kohala, HI
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    What these guys said. If you send it over they'll take good care of it.

  5. #5
    Join Date
    Feb 2011
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    Ashland, Kentucky
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    Ditto. They WILL take care of you.
    You, sir, are the devil. --Tammy
    10:32789



  6. #6
    Join Date
    Sep 2011
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    Southwest Ohio, USA
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    You folks are right! I contacted KoAloha about the glue failure. They quickly responded that it is covered under warranty, even though I'm not the original purchaser. They said send it back and they'll cover the return postage up to $40. I am very impressed and can confirm all the good comments about KoAloha superior customer service.
    StewMac Tenor, MusicMaker's Baritone and Soprano Ukulele's built from kits.
    KoAloha Tenor / Kamaka HF-4 Baritone / Mainland Baritone / Harmony Vintage Soprano and Baritone.

  7. #7
    Join Date
    Jul 2009
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    Default

    They are really good folks...

  8. #8
    Join Date
    Sep 2011
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    Southwest Ohio, USA
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    Quote Originally Posted by Rick Turner View Post
    They are really good folks...
    I am very impressed!
    StewMac Tenor, MusicMaker's Baritone and Soprano Ukulele's built from kits.
    KoAloha Tenor / Kamaka HF-4 Baritone / Mainland Baritone / Harmony Vintage Soprano and Baritone.

  9. #9
    Join Date
    Jul 2011
    Location
    Toronto, Canada, eh!
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  10. #10
    Join Date
    Jul 2009
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    My one other thought is that if it is a simple repair with no finish touch up required, it might be less expensive all around to have a local luthier do it...and you would get it done a lot quicker...and you wouldn't have the worry of two way shipping. If it's just the glue joint, then gluing and clamping it is about a fifteen minute job. You'll spend more time talking about it than a luthier would spend fixing it.

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