camperman
Well-known member
I was cured of UAS a long time ago and it's a long time since I bought a uke and indeed cleared out a lot of my surplus ukes. But I'd spotted the Eddy Moon EF Moon uke when Barry Maz reviewed it on Got A Ukulele. Maybe my UAS had returned but I really wanted to own one just because it was different and as it turned out Barry's review was very favourable but the uke wasn't available in the UK.
So I mailed Eddy Finn in USA to ask if the item would ever be available in the UK? Next day I received a mail from USA saying they'd passed my inquiry to the UK distributor. A few hours later the UK distributor mailed me to offer help and I replied. UK distributor mailed me back with details of a UK stockist they'd passed my inquiry on to and by the time I'd finished reading that mail the stockist had also been in touch. I called the stockist who told me everything had been arranged and my uke should arrive with him on Thursday. I was gobsmacked! The whole organisation treated me like I was the most important customer in the world. Today will be 3 working days since my original inquiry. I had another call this afternoon to tell me that the uke had arrived today, 2 days earlier than expected and will be dispatched to me tomorrow making me the first UK customer of this particular uke.
I can't tell you how impressed I am by the all out customer service and great communication from the entire supply network.
So it's a big heads up to Grant Deaton at Eddy Finn, UK Distributor Alex Fogel and Alan Plummer at Apex Music. I've never owned an Eddy Finn uke before and I haven't received this one yet but I can certainly say that the customer service I've received is outstanding.
So I mailed Eddy Finn in USA to ask if the item would ever be available in the UK? Next day I received a mail from USA saying they'd passed my inquiry to the UK distributor. A few hours later the UK distributor mailed me to offer help and I replied. UK distributor mailed me back with details of a UK stockist they'd passed my inquiry on to and by the time I'd finished reading that mail the stockist had also been in touch. I called the stockist who told me everything had been arranged and my uke should arrive with him on Thursday. I was gobsmacked! The whole organisation treated me like I was the most important customer in the world. Today will be 3 working days since my original inquiry. I had another call this afternoon to tell me that the uke had arrived today, 2 days earlier than expected and will be dispatched to me tomorrow making me the first UK customer of this particular uke.
I can't tell you how impressed I am by the all out customer service and great communication from the entire supply network.
So it's a big heads up to Grant Deaton at Eddy Finn, UK Distributor Alex Fogel and Alan Plummer at Apex Music. I've never owned an Eddy Finn uke before and I haven't received this one yet but I can certainly say that the customer service I've received is outstanding.
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