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Thread: Has anyone ever had a reponse from Kala?

  1. #1

    Default Has anyone ever had a reponse from Kala?

    I've contacted them twice via their website and received an auomated recepit acknowledgment, yet nobody ever responds.

  2. #2
    Join Date
    Feb 2013
    Location
    Petaluma, CA
    Posts
    597

    Default

    Here is a phone # listed in the Petaluma directory
    (707) 775-4073

  3. #3
    Join Date
    Aug 2012
    Location
    Arizona
    Posts
    2,711

    Default

    I had a bad jack on my Rumbler Ubass and they were contacted through the dealer and very responsive to getting it fixed. Can't remember who the contact person was, though...
    Just Play

    Sopranos: 1st uke, Lanikai soprano LU-11 - Aquilas | 30's Martin style 0 - Martins
    Concerts: Kanile'a K-2 CP - Living Water | Islander AC-4 - Living Water | Waverly Street banjolele - Worth Browns
    Tenor: Martin Iz - Living Water low G
    UBass: Kala FS2 (fretless) - Pahoehoe | Kala Acacia - Pahoehoe

  4. #4

    Default

    Quote Originally Posted by spongeuke View Post
    Here is a phone # listed in the Petaluma directory
    (707) 775-4073
    Thanks. I'm on the other side of the world, so would prefer email.

  5. #5
    Join Date
    Jun 2015
    Posts
    11

    Default

    I did, very nice people to deal with..

  6. #6
    Join Date
    Aug 2017
    Location
    Blackpool Sands, Devon
    Posts
    131

    Default

    I tried to contact Martin once, no reply, no acknowledgement, nada, bugger all, probably cos I'm in the UK and we dont count as far as they are concerned... compare to Ovation, where I was able to speak directly to an individual, who on more than one accasdion has sent me replacement bits, given advice, and generaly had a natter..
    Tin Guitar Custom "Smiler"
    Martin S1
    Ohana SK21-A
    Kala Waterman
    Ohana TPK-25G

    The truth is, I don't know.....

  7. #7

    Default

    Quote Originally Posted by Rbh32 View Post
    I did, very nice people to deal with..
    Thanks. Was that recently?

    I sent an enquiry two months ago (sales related) and another (product supply related) three weeks ago. No reponse.
    Last edited by Strumaround; 08-14-2018 at 03:56 PM.

  8. #8

    Default

    Quote Originally Posted by Dansimpson View Post
    I tried to contact Martin once, no reply, no acknowledgement, nada, bugger all, probably cos I'm in the UK and we dont count as far as they are concerned...
    Could be a reason. Having had two awful dealings with US companies in recent years, I am very wary of buying from overseas. Too much of a risk, as they don't want to have to pay overseas postage on refunds for faulty equipement. (And one of those is one of the often recommended companies on this site, which was a huge let-down.)

    But the Kala enquiry is nothing to do with any issues. I want to give them my money and a response is in their favour. Very odd.
    Last edited by Strumaround; 08-14-2018 at 10:01 PM.

  9. #9
    Join Date
    Aug 2012
    Location
    Arizona
    Posts
    2,711

    Default

    Try contacting Stephanie, she was very helpful with getting my Rumbler fixed...
    stephanie@kalabrandmusic.com
    Just Play

    Sopranos: 1st uke, Lanikai soprano LU-11 - Aquilas | 30's Martin style 0 - Martins
    Concerts: Kanile'a K-2 CP - Living Water | Islander AC-4 - Living Water | Waverly Street banjolele - Worth Browns
    Tenor: Martin Iz - Living Water low G
    UBass: Kala FS2 (fretless) - Pahoehoe | Kala Acacia - Pahoehoe

  10. #10

    Default

    Thanks mate, much appreciated.

    Edit: Email bounced.
    Last edited by Strumaround; 08-14-2018 at 05:32 PM.

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