Having answered the UPS on line questionair form, describing what it was and what it was made from..I still get phone calls from UPS to confirm what it is, and what it is made from...Last month they delivered a uke to a place in Germany and no one was in to recieve it, so it was dropped off at the UPS local depot instead and stayed there for two weeks..No card left to inform of failed delivery...I had to track it down on the internet to inform the customer where it was...No more UPS for me.