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Thread: Am I making a reasonable request?

  1. #11

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    I don't think it's unreasonable at all. The visual aesthetic of a ukulele can play a major role when forming a bond with your instrument. Remember that "island time" often runs at a much more relaxed pace than other timing expectations in the country. If this shop is in Hawaii, you may be running into that.

    I'd follow up with them and ask again. I'm sure they will be happy to send you specific pictures.
    Soprano: KoAloha Opio Acacia
    Tenors: KoAloha KTM-00, aNueNue UT200 Moon Bird, Pono MGTP5-PC
    Baritone+: Pono UL4-30

  2. #12
    Join Date
    Apr 2019
    Posts
    550

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    Quote Originally Posted by snowdenn View Post
    I would, but few people seem to carry this model, and nobody seems to have it in stock right now. As an alternative, I've just discovered Iriguchi Ukuleles, and I'm thinking about ordering from them instead.
    Good for you, cast your net wide! You are being completely reasonable in your request to see what the ukulele you intend to purchase looks like, it would be totally unreasonable of a supplier to assume that you would accept anything less
    Happy just to be a Newbie +, Penny

  3. #13
    Join Date
    Aug 2019
    Posts
    24

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    Quote Originally Posted by KaminTheWeaver View Post
    Remember that "island time" often runs at a much more relaxed pace than other timing expectations in the country. If this shop is in Hawaii, you may be running into that.
    Ha! How'd you guess?


    Quote Originally Posted by KaminTheWeaver View Post
    I'd follow up with them and ask again. I'm sure they will be happy to send you specific pictures.
    Good advice; I think I will.

  4. #14
    Join Date
    May 2011
    Location
    Flanders, New Jersey
    Posts
    754

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    Iím reminded of Stan Jay, the legendary owner of Mandolin Brothers in Staten Island (may he rest in peace). Not only would he post multiple pictures of each instrument, complete with a brilliantly witty description of its condition and tonal profile, if you called to ask about an instrument he would literally bring it into his office and play it for you over the phone. Didnít matter if it was a $50,000 vintage Martin guitar or a $200 Fluke ukulele, everyone got the same level of service from Stan.

    Anecdotaly: I once casually described an idea I had for a custom Martin based on their 15 series all Mahogany guitars to Stan during a conversation about something completely different. Three days later, I got an email from him saying that ďjust for funĒ he had reached out to the Martin custom shop with the specs I had mentioned (that he had remembered exactly) to see how much it might cost. The price he quoted me was actually a few hundred dollars less than I had imagined such an instrument would go for. I can see its case stacked against the wall with a couple of my other guitars from where Iím sitting on the couch as I write this.

    Needless to say, I donít think youíre being at all unreasonable. There are definitely dealers out there that want your business enough to make that extra effort to post pictures of the actual instruments they have in inventory. Theyíre the ones that Iíd give my money to.


    Best of luck with your search,

    Scooter
    Tenor Koa Fluke (rosewood fretboard, Pegheds)
    Concert Tie-Dye Flea (rosewood fretboard, Lucy's tuners)
    Soprano Firefly (walnut fretboard, Pegheds)
    Late 40's Martin Style 1 soprano
    Concert Oscar Schmidt Mousekulele
    Tenor Mainland Mahogany Slothead
    Concert Eddy Finn Moon and Stars

    "The way I see it as soon as a baby is born, he should be issued a Ukulele."
    ~Linus Van Pelt~

  5. #15
    Join Date
    Jul 2008
    Location
    Southern California, USA
    Posts
    324

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    A few years ago, I was looking for a Kamaka tenor anniversary model. This one store just got in 4. I asked if they could shoot a video or take pictures of the 4. The kid, ahem young man, who was working there was great. He brought them all out, played a little bit on each one. I wound up buying the HF-3D over the regular HF-3 with a premium price of an extra grand because I liked the aesthetics and tone better. Something he said while playing it was great too. He just stopped and said, I don’t know what it is about the deluxe model but it sounds better.

    I bet they are willing to do it, just give them a little bit of time. Good luck! I know it is hard to be patient. Amazon Prime has really spoiled me.

  6. #16
    Join Date
    Jun 2018
    Location
    Sparta, Wisconsin, USA
    Posts
    1,319

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    You are not being unreasonable at all. Oft times the ukulele in stock looks much different from the "stock representative photo" that is used to illustrate the model.

    The dealer is well aware of this. And understands that you want to be able to select the one that appeals to you. So, if they can, they will usually try to accommodate your request. However, if they are busy, or if they have several of the model, or if they haven't unpacked all of the ones they have received, then it may take some time.

    I have asked for two mid-range Ponos (each from a different dealer) and both were happy to oblige. In both cases I had a customer associate helping me out. And I could nudge him when I hadn't heard from him/her for a while. No biggie.

    By the same token, I was looking to buy a $1200 tenor from one dealer and they just turned me down flat. They didn't have time. Even though it was the slow month of August. Needless to say I haven't purchased anything from them.

    Good luck finding just the right one.
    There is a subtle yet profound difference between the learning of something and the knowing of that thing.
    You can learn by reading, but you donít begin to know until you begin to try to do.

    óLou Churchill, Plane & Pilot Magazine

  7. #17
    Join Date
    Jul 2018
    Posts
    596

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    Quote Originally Posted by snowdenn View Post
    Well, they're actually very reputable. I think if I named them, I'd get a lot of responses saying I'm not being reasonable. But I just want to look at some photos and buy a ukulele. I don't know how else to try with them. I'd love to be able to describe what I want, that's a good suggestion, but I wouldn't know unless I saw it, if that makes sense.
    You are ABSOLUTELY being reasonable in asking for photos in order to get the one that is most pleasing to you. You are trying to be completely satisfied with your purchase. What could possibly be wrong with that? They are in an industry to serve the public. If an item they sell varies widely, they should xpect their customers to be able to compare all the available ones. It isn't like they have to do this with every uke as most don't vary much.

  8. #18
    Join Date
    Aug 2019
    Posts
    24

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    Quote Originally Posted by Kenn2018 View Post
    I have asked for two mid-range Ponos (each from a different dealer) and both were happy to oblige.
    What a coincidence, that's what I've been trying to purchase. But I might just upgrade to an Iriguchi.

  9. #19
    Join Date
    Dec 2016
    Posts
    245

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    You might consider calling them on the phone and telling them exactly what you are looking for and ask them to pick it out for you and photo it. Probably will get a faster response than an e-mail. That's what happened when I ordered from HMS.

  10. #20

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    From a chronic overthinker, I think you're overthinking it!

    They're probably on island time, or your request just got shuffled in the daily grind. Follow up, it can't hurt.

    You should definitely google the model Pono you're looking for, and find one that is closest to the style you want. It's impossible for them to be able to interpret what you want, even if you were able to specifically express it in text.

    You'll be right!!

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