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Thread: some advice needed

  1. #1

    Default some advice needed

    There's a local uke shop that I really like and want to support, but have not bought any instruments from. It's a small mom and pop shop. A little while back, I considered purchasing a higher end ukulele from them, but I ended up buying from somewhere else. When I was trying to decide on which ukulele to buy, they were very helpful, and I wish I could have bought from them. Instead I purchased online from pretty far away. Unfortunately, the ukulele I received seems to be poorly set up.

    My dilemma, do I take this expensive ukulele to the mom and pop shop and ask them to set it up? Or do I go somewhere else? I feel weird about taking in what's basically a lost sale to them and asking them to service it. But I don't have a lot of options to choose from, and of the options I have, I think they do the best work.

    Thoughts?

  2. #2
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    I would feel exactly the same way. You might lie and say that it was a gift someone close to you bought without consulting you after hearing you gush about it recently. Since most of my purchases are online, I avoid going to a local shop to peruse. I have bought in a shop a couple times, but only talk to someone when I decide to buy from them.


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  3. #3
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    You're gonna pay for the set up, right? If so, I don't see a problem taking it to them. If you feel the need for penance, maybe have them put in a pickup and buy an amp while you're at it.
    Ukulele:
    Iriguchi Tenor "Weeble" - A, WoU Clarity
    Blue Star 19" baritone Konablaster - DGBE
    Cocobolo 16" SC#1-gCEA, SC SLMU
    Ono #42 19" baritone, Ab, LW
    Imua iET-Bb, M600
    Covered Bridge CLN pineapple - Eb cuatro, SC XLL
    Rogue bari
    Bonanza super tenor, cFAD SC LHU
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  4. #4
    Join Date
    Feb 2019
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    I like Jim's suggestion, of buying something from them, in addition to the setup.
    Kala KA-TE tenor uke (currently tuned F-Bb-D-G w/Worth Browns)
    Kala APB-CTG baritone uke (currently tuned D-G-B-E w/Martin 22 Baritone strings)
    Ohana BK-35CG baritone uke (tuned A-D-F#-B w/Savarez classical guitar strings)
    Various guitars, banjos, and basses

  5. #5
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    They may or may not remember you. But, yeah if they have something that you want and can use, buy it there along with the setup.

    If they remember you, and ask about it, just tell them you found exactly what you wanted online. They know the situation.

    The small shops that I have gone to that said they can get a higher end ukulele, have also told me that they order it from the mfg or distributor and have no control over what they receive. So, unfortunately, you can't see what you'll get ahead of time. Often you have to pay some or all upfront. Because the shop will most likely be stuck with the instrument if you don't like it. (Unless there's a flaw in the workmanship.)

    And yes, I'd feel a little guilty too.
    There is a subtle yet profound difference between the learning of something and the knowing of that thing.
    You can learn by reading, but you don’t begin to know until you begin to try to do.

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  6. #6

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    Quote Originally Posted by kohanmike View Post
    I would feel exactly the same way. You might lie and say that it was a gift someone close to you bought without consulting you after hearing you gush about it recently.
    The thought crossed my mind, but I don't want to tell them a lie, and one just to save myself from embarrassment at that.


    Since most of my purchases are online, I avoid going to a local shop to peruse. I have bought in a shop a couple times, but only talk to someone when I decide to buy from them.
    I also purchase online more often; it's been a mixed bag. The upside is greater selection and better prices. The downside is shipping/import fees, set up issues, and concerns about the safety of the instrument in cold warehouses and hot delivery vans.

    My first choice would have been to buy from the mom and pop shop. But after I got their help, I ended up preferring a different retailer's ukulele to theirs.

  7. #7
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    Send the uke back and get whatever credit you can. Buy the uke from the "mom and pop" store and gain back whatever good karma you can.
    Kamaka HF3, Tenor
    Martin S1, Soprano
    Ko'olau C1, Concert

  8. #8

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    Quote Originally Posted by Jim Hanks View Post
    You're gonna pay for the set up, right? If so, I don't see a problem taking it to them. If you feel the need for penance, maybe have them put in a pickup and buy an amp while you're at it.
    Actually, part of the issue is that they're one of two dealers in my area. And while I'm fairly certain it is a set up issue, it's possible that it's a warranty issue. If it's just set up, I'll pay for that. But if a dealer determines that it's a warranty issue, the maker has said they'll take care of it, but I don't know how that shakes out.

    In either case, I'm not keen on installing a pickup on this ukulele.

  9. #9
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    I have a local luthier who is also authorized dealer for several brands. On his website he states very clearly that repairs and set ups are his main bread and butter. It's the small steady daily jobs that keep the money flowing. So I bring all my instruments in for repairs and maintenance and buy small stuff like strings. And yeah this year I also got a uke built after being a small customer for years.

  10. #10
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    Quote Originally Posted by snowdenn View Post
    There's a local uke shop that I really like and want to support, but have not bought any instruments from. It's a small mom and pop shop. A little while back, I considered purchasing a higher end ukulele from them, but I ended up buying from somewhere else. When I was trying to decide on which ukulele to buy, they were very helpful, and I wish I could have bought from them. Instead I purchased online from pretty far away. Unfortunately, the ukulele I received seems to be poorly set up.

    My dilemma, do I take this expensive ukulele to the mom and pop shop and ask them to set it up? Or do I go somewhere else? I feel weird about taking in what's basically a lost sale to them and asking them to service it. But I don't have a lot of options to choose from, and of the options I have, I think they do the best work.

    Thoughts?
    I wouldn't. I spend time on a photography site, and we have the same type of questions there. If the local camera store takes time to demonstrate a camera, you should buy from them. Of course, price is always a consideration. It's a balancing act between paying more and keeping a local store in business. I would never go to any type of store for a look-see and then buy online.

    Bringing your uke to them would be rubbing their noses in it. Are you sure they would be able to do a good setup? There are 11,300,000 online articles about doing a setup.

    https://www.google.com/search?q=how+...hrome&ie=UTF-8
    Too many ukes, but I can't stop buying!
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