Just out of curiosity, are those of you who are seeing fret wear, like in the picture, using the included capo while playing? Or even just a capo?
I will say that included capo is the spring type and is basically a clamp. I could see something like that causing damage. I wouldn't use that capo on an instrument with metal frets either...neither would I use the Kyser or any type like that. They clamp strings down into the frets. Personally, I think they shouldn't send that capo with these ukes, whether that was the issue or not.
Other than that, every single person will experience fret wear differently. Ideally, we should only press just enough to hear the notes clearly. With the low tension, included strings on the Nova I could see people pressing harder than necessary. In that case, any wear will happen sooner for sure.
I've even heard of that happen with well known brand guitars with some players. It takes time to develop the right touch on a specific instrument.
All that said, I think data really needs to be collected from a lot of people to see who is having problems and who isn't. I'm sure there are a lot of variables and only time will tell. It's too bad some are seeing issues now though.
From my experience with Enya, they are very responsive and open to feedback, criticism, etc.
So hopefully all of this will be taken care of in the best way it can be for all involved.
