fretie
Well-known member
Legacy Composites, Synergy Guitar - Buyer Beware!
A month ago, following a post here on UU about this company’s ebay listing for a carbon fibre tenor ukulele, I contacted the Ontario based company and after a few emails in which my questions about the instrument were promptly answered and after seeing the company respond on the UU forum thread, purchased a tenor on ebay.
I received the instrument, after a slight mix up related to the shipping details. I wrote a review on UU and gave the company feedback which they acknowledged and seemed to appreciate. I then sent the uke back asking for a refund because the uke was not yet as playable as I expected their future ukes could be. The company assured me that they would refund my purchase price upon receiving the uke. And they did submit the refund of the full price to my paypal account. But the refund was immediately cancelled.
I am waiting for ebay to step in on my behalf however their support webpage shows that ‘the server is down’. I have sent the uke company four emails as well as phoned them but have had no reply.
At this point I am nervous about losing the price of this uke, yes, very nervous.
As well, I feel the need to caution any other UU members who might be considering buying a ukulele from the Legacy Composites/Synergy Guitar company. Caveat Emptor!
A month ago, following a post here on UU about this company’s ebay listing for a carbon fibre tenor ukulele, I contacted the Ontario based company and after a few emails in which my questions about the instrument were promptly answered and after seeing the company respond on the UU forum thread, purchased a tenor on ebay.
I received the instrument, after a slight mix up related to the shipping details. I wrote a review on UU and gave the company feedback which they acknowledged and seemed to appreciate. I then sent the uke back asking for a refund because the uke was not yet as playable as I expected their future ukes could be. The company assured me that they would refund my purchase price upon receiving the uke. And they did submit the refund of the full price to my paypal account. But the refund was immediately cancelled.
I am waiting for ebay to step in on my behalf however their support webpage shows that ‘the server is down’. I have sent the uke company four emails as well as phoned them but have had no reply.
At this point I am nervous about losing the price of this uke, yes, very nervous.
As well, I feel the need to caution any other UU members who might be considering buying a ukulele from the Legacy Composites/Synergy Guitar company. Caveat Emptor!