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Thread: Flight TUSL-35 Concert Scale Soprano Arrived - Yuck!

  1. #1
    Join Date
    Jul 2019
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    Default Flight TUSL-35 Concert Scale Soprano Arrived - Problems

    This good looking ukulele arrived today. Every review I read liked it a lot.
    However mine has a string height at .75 at the 1st fret and over 3.0 at the 12th. The intonation is terrible just about everywhere, including the 12th fret harmonics. At first I thought it would be fun to lower the strings, figuring the worst case would be ruining a cheap ukulele, but with all the intonation problems and others liking this model out of the box, I thought I would ask here:

    Did I get a lemon and should I return this or should I keep it? Trying to fix it might be more than I am capable.
    Last edited by Ed1; 04-06-2020 at 04:17 AM. Reason: Removed bought at Amazon :-)

  2. #2
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    Quote Originally Posted by Ed1 View Post
    This good looking ukulele arrived today. Every review I read liked it a lot.
    However mine has a string height at .75 at the 1st fret and over 3.0 at the 12th. The intonation is terrible just about everywhere, including the 12th fret harmonics. At first I thought it would be fun to lower the strings, figuring the worst case would be ruining a cheap ukulele, but with all the intonation problems and others liking this model out of the box, I thought I would ask here:

    Did I get a lemon and should I return this (Amazon Prime - easy return), or should I keep it? Trying to fix it might be more than I am capable.
    Ah the curse of Amazon, where instruments are sold as they come out of the factory, no adjustments made.
    You don't stop playing when you get old. You get old when you stop playing

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  3. #3
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    I assume this is like my soprano. If so, bridge is one piece and not removable to sand down. Nut is same, though you could sand the slots.

    I would return it since it is not an easy fix and you do not like it.

  4. #4
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    Send it back. Please consider buying an ukulele from a reputable dealer instead of Amazon. It doesn't need your money, our small dealers do.
    "Those who bring sunshine and laughter to the lives of others cannot keep it from themselves".

    Music washes from the soul, the dust of everyday living.

  5. #5
    Join Date
    Feb 2016
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    I have to admit that I'm one of the people that likes the TUS and TUSL and have been recommending them to others. I don't feel bad; they also have been reviewed favorably by Barry Maz.

    Ed--I'm not questioning you or doubting you in any way. I've now seen two negative posts about the TUS models here on UU, and that's concerning to me.

    What I'd ask, simply out of curiosity, is if you could send it back and ask for a replacement to see if the next one was more agreeable to you, or if it would also not meet your expectations for action and intonation. You may not want to deal with that--and I can't even recommend that course of action. I'm just curious.

    I will say that this current generation of TUS and now the TUSL have a removable bridge, which could be sanded down like any other bridge. I agree that you shouldn't have to do that--just mentioning that you can. But I wonder if that would make your experience with intonation any different.

    For people who are wondering how different plastic ukuleles could have different set-ups, it comes down to a replaceable saddle and for some reason some of them are too high. I know that Flight will continue to address the issue...they listen to their buyers, which is why they went away from the original molded compensated saddle.

    I don't know where you sit in terms of intonation and your sensitivity to it. There are ukuleles that play more in tune and those that don't, but there are also people who have extreme sensitivity to intonation. The reality is that there is no such thing as a fretted instrument that plays perfectly in tune, but there are definitely instruments that come much closer to that (and some that don't even approach the concept).

    So, that's why I'd ask you to send it back and get a replacement, just to see if the action and intonation are better (for you).
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  6. #6
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    Aug 2016
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    Quote Originally Posted by Ed1 View Post
    This good looking ukulele arrived today. Every review I read liked it a lot.
    However mine has a string height at .75 at the 1st fret and over 3.0 at the 12th. The intonation is terrible just about everywhere, including the 12th fret harmonics. At first I thought it would be fun to lower the strings, figuring the worst case would be ruining a cheap ukulele, but with all the intonation problems and others liking this model out of the box, I thought I would ask here:

    Did I get a lemon and should I return this (Amazon Prime - easy return), or should I keep it? Trying to fix it might be more than I am capable.
    I had that exact problem. Love my TUS35, but sent that one back

  7. #7

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    Quote Originally Posted by Ed1 View Post
    This good looking ukulele arrived today. Every review I read liked it a lot.
    However mine has a string height at .75 at the 1st fret and over 3.0 at the 12th. The intonation is terrible just about everywhere, including the 12th fret harmonics. At first I thought it would be fun to lower the strings, figuring the worst case would be ruining a cheap ukulele, but with all the intonation problems and others liking this model out of the box, I thought I would ask here:

    Did I get a lemon and should I return this (Amazon Prime - easy return), or should I keep it? Trying to fix it might be more than I am capable.
    Hi,

    Flight team here.

    Very sorry to hear that. TUSL is a new model, which was released recently. We received some feedback regarding the higher action height on some items, so we are looking into the production and what might went wrong. In the meantime, we can send you a new lower/compensated saddle, which will help the problem.

    We support purchasing our ukes through your local stores, as we do not supply Amazon, but some of the USA dealers do sell there.

    Sorry again, please let us know regarding the new saddle.

    thanks and stay safe !

  8. #8
    Join Date
    Jul 2019
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    Quote Originally Posted by Flight Ukulele View Post
    Hi,

    Flight team here.

    Very sorry to hear that. TUSL is a new model, which was released recently. We received some feedback regarding the higher action height on some items, so we are looking into the production and what might went wrong. In the meantime, we can send you a new lower/compensated saddle, which will help the problem.

    We support purchasing our ukes through your local stores, as we do not supply Amazon, but some of the USA dealers do sell there.

    Sorry again, please let us know regarding the new saddle.

    thanks and stay safe !
    Well, Since I was willing to try to fix it on my own (before the 12th fret harmonic intonation issues caught my attention), I'll be happy to exchange it for one that's within limits. I trust the reviewers here and I know they have been happy with the TUSL-35s they have reviewed. I'll send you a PM with my information.

  9. #9
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    Jul 2019
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    Flight has been attentive and kind to replace my TUSL-35 saddle. (Thank you Flight Team). The other issue here is that some folks aren't happy that I bought it through Amazon. Since I do frequent the smaller music stores in my area during non COVID-19 times, I didn't know at this time where I could buy this ukulele. If those of you who know where one can buy a Flight TUSL-35 online -or wiith a phone call - please let us know. You might save others from doing what I did. I'm not anti-Amazon, but I agree it makes sense to help the small music dealers - and other small businesses - when one can.
    Last edited by Ed1; 04-04-2020 at 07:23 AM.

  10. #10
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    Quote Originally Posted by Ed1 View Post
    Flight has been attentive and kind to replace my TUSL-35. (Thank you Flight Team). The other issue here is that some folks aren't happy that I bought it through Amazon. Since I do frequent the smaller music stores in my area during non COVID-19 times, I didn't know at this time where I could buy this ukulele. If those of you who know where one can buy a Flight TUSL-35 online -or wiith a phone call - please let us know. You might save others from doing what I did. I'm not anti-Amazon, but I agree it makes sense to help the small music dealers - and other small businesses - when one can.
    Hmm, wonder what I've got to look forward to. As I was sitting on my couch yesterday waiting for my TUSL-35 to arrive, self-isolating all day, I got an email from UPS saying "sorry we missed you". How exactly did you miss me? Some efficiency algorithm doesn't allow them to drive down a certain street until they've accumulated 'x' number of packages to deliver there?

    I guess I'll get my TUSL on Monday and see how the action is. Nice to know they'll send a new saddle if there's an issue.

    As far as buying locally or from a small shop, I couldn't even find anywhere in Canada that sold it, except for a questionable online-only retailer. I bought mine from Music Room in Europe, Flight's recommended dealer. Amazon.ca wasn't an option. I doubt Ed's options for buying a Flight were much better. If it was an option for me, I probably would have gone through Amazon to get free shipping and save $20 on duty fees. Shipping and fees added 38% on top of the instrument cost. Adds up when you're buying a low-end instrument.
    Glenn

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