gerardo1000
Well-known member
Shima ukulele web site and Facebook page not responding to customers inquiries.
I purchased a shima (jake and bruce shimabukuro) ukulele last week on their web site. Immediately after the purchase, I sent two questions using both their contact form and also using their facebook page. The first question was about a 10% rebate code that I forgot to apply during the purchase process (I asked if it was still possible to get the 10% refund). The second question was about the strings. I never received any answer, both from their web site and from their facebook page. The ukulele was shipped four days ago, and I I believe that I will get it next week.
I am sure that it will be a great instrument and that I will fully enjoy it, but I am disappointed by their lack of communication. What is the purpose to have a "contact" form on the Shima web site and to have a dedicated Facebook page, if they do not answer to customers?
I purchased a shima (jake and bruce shimabukuro) ukulele last week on their web site. Immediately after the purchase, I sent two questions using both their contact form and also using their facebook page. The first question was about a 10% rebate code that I forgot to apply during the purchase process (I asked if it was still possible to get the 10% refund). The second question was about the strings. I never received any answer, both from their web site and from their facebook page. The ukulele was shipped four days ago, and I I believe that I will get it next week.
I am sure that it will be a great instrument and that I will fully enjoy it, but I am disappointed by their lack of communication. What is the purpose to have a "contact" form on the Shima web site and to have a dedicated Facebook page, if they do not answer to customers?
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