gerardo1000
Well-known member
NOTE: case closed. PayPal contacted the seller and he agrees to pay for the repair.
I bought a ukulele here on Marketplace, a Kala tenor, from a senior forum member. Seller declared that the ukulele was perfect and like new. I bought it for $30.00 less than what I would have paid to Sweetwater for a new one (I have a 15% discount with them to use). The ukulele arrived two days ago, it had nylon strings that are not my favorite. In the evening, I decided to change the strings and, as I took the old strings off, I realized that there was an issue with the bridge: the right side of the bridge was not attached to the top, I could slide a piece of paper under it. See two photos attached. Probably the seller was not aware of it and the ukulele came in this condition directly from the store. Any way, I wrote to the seller a private message on this forum and asked to return it. He answered that I "might be picky", that a partially lifting bridge is an easy "two minutes" issue to fix, easier than adjusting a nut slot... (actually, my guitar tech to whom I sent the photos told me that it is NOT a two minutes fix...). The seller suggested that either I have it fixed (at my expenses) or, as an alternative, he said that he may accept a return but I have not only to pay for the return shipping cost, I have also to REFUND him for his shipping expenses when he sent the ukulele to me. I find this, honestly, quite outrageous. in both scenarios offered by the seller, I am going to lose money while he does not lose a cent, even if he has the responsibility of having shipped a defective instrument. I tried to find an agreement: I proposed to ship the ukulele back to him at my expenses, but I asked for a full refund of the price that I paid to the seller, with no discounts... At that point, the guy disappeared. No answers, nothing. I wrote him again asking, please, to respond. No, zero replies. I paid the seller with Pay Pal and since this morning the case is in Pay Pal hands. I never found myself in a situation like this. What would you do in my place? Would you keep the uke and have it fixed at your own expense ? Would you accept to return it and pay for both your shipping and the seller shipping, and close the case with Pay Pal ? Or, if not, what else could I do other than hoping that Pay Pal will take a decision in my favor ? Thank you for your opinions.
I bought a ukulele here on Marketplace, a Kala tenor, from a senior forum member. Seller declared that the ukulele was perfect and like new. I bought it for $30.00 less than what I would have paid to Sweetwater for a new one (I have a 15% discount with them to use). The ukulele arrived two days ago, it had nylon strings that are not my favorite. In the evening, I decided to change the strings and, as I took the old strings off, I realized that there was an issue with the bridge: the right side of the bridge was not attached to the top, I could slide a piece of paper under it. See two photos attached. Probably the seller was not aware of it and the ukulele came in this condition directly from the store. Any way, I wrote to the seller a private message on this forum and asked to return it. He answered that I "might be picky", that a partially lifting bridge is an easy "two minutes" issue to fix, easier than adjusting a nut slot... (actually, my guitar tech to whom I sent the photos told me that it is NOT a two minutes fix...). The seller suggested that either I have it fixed (at my expenses) or, as an alternative, he said that he may accept a return but I have not only to pay for the return shipping cost, I have also to REFUND him for his shipping expenses when he sent the ukulele to me. I find this, honestly, quite outrageous. in both scenarios offered by the seller, I am going to lose money while he does not lose a cent, even if he has the responsibility of having shipped a defective instrument. I tried to find an agreement: I proposed to ship the ukulele back to him at my expenses, but I asked for a full refund of the price that I paid to the seller, with no discounts... At that point, the guy disappeared. No answers, nothing. I wrote him again asking, please, to respond. No, zero replies. I paid the seller with Pay Pal and since this morning the case is in Pay Pal hands. I never found myself in a situation like this. What would you do in my place? Would you keep the uke and have it fixed at your own expense ? Would you accept to return it and pay for both your shipping and the seller shipping, and close the case with Pay Pal ? Or, if not, what else could I do other than hoping that Pay Pal will take a decision in my favor ? Thank you for your opinions.
Last edited: