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Thread: Waiting for Synergy

  1. #11
    Join Date
    Apr 2019
    Location
    Washington
    Posts
    123

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    I originally purchased two sopranos, 1 carbon fiber and 1 ekoa. I posted my thoughts and was contacted by the company offering to rebuild my instruments. The guys at Synergy are very nice guys, and after our conversation, we decided to instead go with a carbon fiber tenor and ekoa soprano. I got the tenor a little while ago, and have posted my thoughts on it compared to the other carbon fiber ukes on the market. The tenor looked great, other than the sound hole being noticeably off center. The sound of the tenor and both the original sopranos seemed muted. I have also mentioned the necks feeling very big, especially on the sopranos.

    I've since just recently received the replacement ekoa soprano, and for the most part I'm impressed so far. The finish has a few dimples, but it looks 10x better than the first one they sent. The sunburst is now front and back, the neck seems like it feels a little better, and the sound hole isn't choppy and unfinished like the first one was. The sound is noticably louder and nicer than the first batch. The only thing bothering me right now is a buzz on the c string, but I'm hoping that may fade as the strings settle. I was hoping to find a great travel uke, so we'll see.

    Worst part has been communication. I've never before expected two items to be shipped together, not received one, reached out, received tracking info, waited over a week to see the package ship, get cancelation notice of delivery, reach out, get a response stating that a part is delayed in delivery, get a new tracking number, wait almost two weeks, reach out, receive same tracking number, wait a couple more days, then it ships. Again, nice guys, and did rebuild the instruments which was nice, even when they don't offer refunds on customs, and I added nicer tuners. But overall the experience would have been much better with a little more communication and a little better basic QC when they launched. The last of my 4 instruments is the only one that I may keep, and I do like it.
    Oceana Ancient Sitka Spruce, Ziricote Tenor Dazzo Pickup
    Godin Multiuke Sunburst Electric Tenor
    Godin Multiuke Curly Koa Electric Tenor
    Emerald Synergy Harp Uke Royal Ebony Top w/ LR Baggs 5.0
    Sumi Maru Carbon Fiber Tenor
    Sumi Maru Carbon Fiber Tenor w/ MiSi Trio
    Sumi Maru Carbon Fiber Tenor Hawaiian Theme Top
    Fanner T Style Electric Flame Maple
    Sumi Maru Carbon Fiber Concert

  2. #12
    Join Date
    Jul 2015
    Location
    Catskill Mountains, NY
    Posts
    7,845

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    Quote Originally Posted by Uncle Rod Higuchi View Post
    Hey Guys, I got my Synergy full CF Concert late last year... after a long wait, maybe a week past
    the advertised 4-6 weeks

    I'm mostly interested in all your comments about the sound of your ukes. Why? Well, mine seems
    to be somewhat muted. Also, I found the neck to be overbuilt in terms of thickness.

    I'm sure I can get used to the thick neck, but the muted volume/sound concerns me a little. It's
    OK for personal playing but I would probably find it difficult to lead a song circle.

    Anyway, looking forward to hearing from you owners

    keep uke'in',
    Some of my ukes are louder, and some aren't. I figure that's their personality. When I began playing my Synergy, I didn't notice reduced sound, although it is not my loudest uke. As long as I can hear it, and it sounds nice, I'm happy. Overall, I'm pleased with my Synergy. I don't even notice neck thickness or shape.
    Too many ukes, but I can't stop buying!
    https://www.catskillukulelegroup.com/

  3. #13
    Join Date
    Jul 2015
    Location
    Catskill Mountains, NY
    Posts
    7,845

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    Quote Originally Posted by casualmusic View Post
    Got a shipment tracking number. Hmmm. Will it arrive for April 1st?
    Be patient. : )
    Too many ukes, but I can't stop buying!
    https://www.catskillukulelegroup.com/

  4. #14
    Join Date
    Jul 2009
    Location
    Seattle, WA
    Posts
    2,326

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    Thanks, good to hear that the neck might have been adjusted a bit.
    I would think the eKoa (either hybrid or full eKoa) would sound better
    thank a simple full CF soundboard. I hope so

    were I to purchase another Synergy ukulele I would most likely select
    a longneck eKoa Hybrid Soprano... were they available My second
    choice would be a Concert eKoa Hybrid Concert.

    I also find a slight buzz on the A string of my full CF Concert and so far
    my fiddling has not solved the issue... yet

    keep uke'in',
    Uncle Rod Higuchi
    ( rohiguchi@gmail.com )

    MP3s: http://www.mediafire.com/?50db7nls4o6m6
    Ukulele Boot Camp, FREE Songbook, Holiday, Hawaiian & More: http://ukulelebootcamp.weebly.com
    Crazy G tutorial on YouTube ( uncle rod crazy g )
    pdf file for Crazy G:
    https://www.dropbox.com/s/0o6id06c06...20TAB.pdf?dl=0

  5. #15
    Join Date
    Jun 2018
    Posts
    8

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    I do have to say that I am less than pleased with their communications. I ordered my instrument right before the beginning of the year. I asked them ONCE for a status, and I didnt get a response for a few days. They said it would be shipping at the end of the week. Two weeks later, I got an email about shipping (the tracking says Shipping Label Created). THAT was three weeks ago, and the shipping status for UPS still states Shipping Label Created. No information that it's actually been shipped. Two days ago, I asked them about it. Still waiting on an answer.

    Honestly, even if its the best instrument I've ever seen, that's a pretty lackluster amount of customer service. We are talking about several hundred dollars here, and for that, I'd expect some sort of response. If you buy from them, you may want to keep this in mind.

  6. #16
    Join Date
    Jul 2015
    Location
    Catskill Mountains, NY
    Posts
    7,845

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    Quote Originally Posted by ashkettle View Post
    I do have to say that I am less than pleased with their communications. I ordered my instrument right before the beginning of the year. I asked them ONCE for a status, and I didnt get a response for a few days. They said it would be shipping at the end of the week. Two weeks later, I got an email about shipping (the tracking says Shipping Label Created). THAT was three weeks ago, and the shipping status for UPS still states Shipping Label Created. No information that it's actually been shipped. Two days ago, I asked them about it. Still waiting on an answer.

    Honestly, even if its the best instrument I've ever seen, that's a pretty lackluster amount of customer service. We are talking about several hundred dollars here, and for that, I'd expect some sort of response. If you buy from them, you may want to keep this in mind.
    Myself and others have run into that "Shipping label created" situation, and I think it's not so much their fault as the Canada/USA situation. I like my Synergy concert, and the price was reasonable. Anyone who orders will have to realize that there will be a long wait - at every step of the journey.
    Too many ukes, but I can't stop buying!
    https://www.catskillukulelegroup.com/

  7. #17

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    Quote Originally Posted by Jerryc41 View Post
    Myself and others have run into that "Shipping label created" situation, and I think it's not so much their fault as the Canada/USA situation. I like my Synergy concert, and the price was reasonable. Anyone who orders will have to realize that there will be a long wait - at every step of the journey.
    Delays are understandable; silence, less so, especially if a customer has already been billed.
    In the absence of active tracking information, responsive communication can sustain trust and good feelings-- both of which often are important with higher-dollar discretionary purchases-- and cover a multitude of mishaps, self-inflicted or outside of one's control.

    ~ S.

  8. #18
    Join Date
    Jun 2018
    Posts
    8

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    Just to update, it did come today. Of course, it came with another shipping label created update, so there must have been a snafu somewhere.
    The instrument itself is beautiful. Slight buzzing on the E string, but like others, I'll see what happens when the strings settle. It's really only noticed when I play hard, which I seldom do, so not really something I'm overly concerned with at the moment.
    Like others said, it's not the loudest instrument i have (Blackbird wins that category hands down), but I think the tone is wonderful.

    I'm not disappointed with the purchase. Hopefully they will solve the communications issues they seem to have.

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