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Thread: "Big Ups" to Kala Ukulele

  1. #1
    Join Date
    May 2008
    Location
    Corona, Ca
    Posts
    236

    Default "Big Ups" to Kala Ukulele

    Just wanted to post some props to the guys at Kala Ukulele. I recently purchased a Kala from one of their dealers. It wasn't until I got the uke home that I noticed a little bit of a blem in the finish; nothing too noticeable but enough to kind of bug me.

    With this said, I contacted the shop I bought it from and the most they would do for me was to "try and buff it out." The thought of them taking a motorized, power tool to my new uke was disenchanting to say the least so naturally I declined. The blem didn't affect the ukes sound or anything -- its just I'm one of those people who gets all OCD about minor things sometimes.

    I figured I would contact Kala for some input on how to address it. I filled out the contact form on their website and lo and behold, guess who replied? Mike Upton himself -- Founder and Owner of Kala Ukuleles! We exchanged emails back and forth about it and in the end he sent me a Kala T-shirt, a sticker pack and new set of Aquila strings! And no, I did not ask for this stuff -- he simply offered them as a way to make up for the situation.



    If I could give the guys at Kala some karma points here I would but since they aren't members of UU figure I'd spread a good word about them.

    Aloha and Mahalo Kala Ukuleles!
    http://www.kalaukulele.com
    Last edited by polynesianpop; 08-04-2008 at 06:40 PM.

  2. #2
    Join Date
    Feb 2008
    Location
    Honolulu, HI
    Posts
    2,229

    Default

    That's good customer service! And you gotta love free Aquila strings. Those strings are expensive! I actually have a much higher opinion of Kala now. Not just because of your experience, but also because I clocked a good chunk of time on a Kala mahogony concert the other day at my friend's house. And I have to say that although it isn't quite as good as a high-end uke, I have to say that I was very impressed with what I could potentially purchase for just about $100. The projection was still decent, tone was respectable, and the action was better than expected.

    However, it was apparantly purchased through the Roy Sakuma studios, so some work may have been done with the setup before it made it to my friend's hands. But now, I would definitly consider purchasing Kala ukes, if I can find one that I like at the right price. I'm thinking spruce top, laminate koa sides, with a cutaway and pickup...we'll see.

  3. #3
    Join Date
    Jun 2008
    Location
    The Ranch,CO
    Posts
    910

    Default

    Wow I knew there were other reasons that I liked Kala than the price and the sound....
    Ukulele, the most fun I've had being bad at something!!!

  4. #4
    Join Date
    Feb 2008
    Location
    Sevierville, TN
    Posts
    2,087

    Default

    Maybe there is somethign wrong with my Kala. I should fill out that form too.

    No, my uke is fine. That is verry cool of them to send that care package.

    (hijack)
    Any one know where you can buy stickers or shirts like that, or for any other uke company?

  5. #5
    Join Date
    Mar 2008
    Location
    San Francisco, CA
    Posts
    2,901

    Default

    it's good to hear that there are companies out there that still give a shirt about their customers. very nice that you got some cool schwag out of it!

  6. #6
    Join Date
    Feb 2008
    Location
    Chandler, AZ
    Posts
    81

    Default

    That's great service and that shirt is way cool!

  7. #7
    Join Date
    Jun 2008
    Location
    The Ranch,CO
    Posts
    910

    Default

    After I got my Tenor from Kala, I sent them a stamped envelope and a letter saying how much I was enjoying it and they sent me a few stickers!!!!

    I want one of those shirts!!!!! Wonder if my Uke store can order those too????
    Ukulele, the most fun I've had being bad at something!!!

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