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Thread: Piens.be - legitimate?

  1. #1
    Join Date
    May 2010
    Location
    Denmark
    Posts
    86

    Default Piens.be - legitimate?

    Has anyone here on this forum had any dealings with the Belgian firm "Piens"? I am now 'celebrating' my half-year anniversary of recieving nothing! April 9th 2011 I ordered an Epiphone Les Paul ukulele, and April 12th my credit card was charged. After a couple of weeks I mailed them for any news, and was informed that it would be another 2-3 weeks. After yet another month I tried again (there has been absolutely no communication on their initiative), and was informed that they would deliver in July. Still nothing, so mid-September I asked them for a cancellation and refund. This has so far been ignored.
    My question is: Have I been had, or is this 'just' an example of lack of business skills (to put it nicely)?

    Jens

  2. #2
    Join Date
    Jun 2011
    Location
    Berlin, Germany
    Posts
    473

    Default

    The same thing happened to me with a kitchen supply shop in the UK. After three months of nothing- no response from the seller, I had my bank call my credit card and reverse the charges. If they're ignoring you then they probably won't refund your money, so you'd definitely have to go through your credit card. I hope it all works out for you.
    My Pineapple Patch: Kala KA-P Soprano sounds great with Martin M600's, my Ohana PK-25 Soprano sounds wonderful with Living Water and my Koaloha KSM-03 with Living Water strings is heavenly. Plus... a very sweet MIM Peanut!

  3. #3
    Join Date
    May 2010
    Location
    Denmark
    Posts
    86

    Default

    I have contacted my bank now, so I'll see what happens. Piens have now taken it off their web shop, but it was there till very recently.

    Jens

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