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Thread: response time from HMS?

  1. #1
    Join Date
    Apr 2013
    Location
    Willow Spring NC
    Posts
    165

    Default response time from HMS?

    Anyone know how long it takes to get a response in general from them? I ordered a new uke, which I am anxious for of course, but it stills says processing and I have not got a response to how long it might take. I was just curious what everyone's experience is. I know they are a great store and supply a great product. Just over anxious for my new Kala KA-TG.
    Kerry

    http://www.youtube.com/user/solinus1

    My ukes:
    Kala KA-TG
    Luna's 23" High-Tide Concert Ukulele
    Lanikai LU22CGC Concert Ukulele

    Other strings:
    Yamaha FD01S Acoustic Folk Guitar
    GoldTone BG-250F 5-string banjo <-- 14 lbs; she ain't no ukulele
    Epiphone MB-100 Banjo

  2. #2
    Join Date
    Feb 2012
    Location
    Southwest Michigan
    Posts
    18,071

    Default

    My initial order was dealt with promptly. It was only a request for warranty work that was like pulling teeth. I eventually just had the repair done locally.
    "play till you don't suck no more" ~Chuck Deyo "I think it's cool you turned one of your 'some day I'm gonna's into a 'today I did.' " ~RichM "Self care is not failure." ~JerBear "It is impossible to reason with people who do not rely on reason." ~ mascompro "You make your own magic." ~ Mim"The riff-raff are my people." ~ Joko

    Other people's opinions of me are none of my business.

  3. #3
    Join Date
    May 2009
    Location
    Portsmouth, Ohio
    Posts
    1,698

    Default

    I've always experienced excellent service from HMS when buying an instrument. It takes them a day or so to set up the instrument and get it packed. You didn't indicate when you placed your order but it's my guess you'll be hearing something from them real soon regarding shipping information.

  4. #4
    Join Date
    Dec 2009
    Location
    Orleans,MA
    Posts
    2,671

    Default

    Last I knew, they were running about a week or so to fill orders, but that was a little while ago. Don't know where they are at now.

    I do know that Andrew is on a much deserved vacation this week, however.

  5. #5
    Join Date
    May 2011
    Location
    near Boston
    Posts
    403

    Default

    If email isn't doing the job, you might want to consider calling them, just to set your mind at ease.
    Live long, prosper, and play your ukulele.

  6. #6
    Join Date
    Jul 2011
    Location
    Sunless Rustbelt Northeast Ohio
    Posts
    1,194

    Default

    I think I waited about a week before I got notice of shipping. Remember, they do a setup on every uke that goes out.

    And I bet they ship a ton of ukes.
    Kala KA-ACP-CTG. Had the tenor version. Decided tenor's not for me. Got the concert.
    Mainland Classic Concert Solid mahogany, no bling, beautiful.
    Bonanza Concert Oreo Slimline black walnut and cherry CNC marvel.
    Ohana SK-39 Great little Martin wannabe.
    Mahalo Smiley Face. Cute little bugger and Jake signed it!
    Kala KA-15S. Good starter.

  7. #7

    Default

    I ordered a Kiwaya from HMS on the 24th and it shipped on the 29th.

  8. #8
    Join Date
    Jul 2011
    Location
    Minnesota
    Posts
    4,254

    Default

    They typically are good about getting back to you. You might want to try Andrew or Zach directly:

    andrew(at)theukulelesite.com
    or
    Zach(at)theukulelesite.com

    We'll need pics once it arrives!

  9. #9
    Join Date
    Apr 2013
    Location
    Willow Spring NC
    Posts
    165

    Default

    Thanks guys. Good to know that it is not unusual so I will try to be patient waiting for my new instrument. Its not as if I don't have others to play. LOL
    Kerry

    http://www.youtube.com/user/solinus1

    My ukes:
    Kala KA-TG
    Luna's 23" High-Tide Concert Ukulele
    Lanikai LU22CGC Concert Ukulele

    Other strings:
    Yamaha FD01S Acoustic Folk Guitar
    GoldTone BG-250F 5-string banjo <-- 14 lbs; she ain't no ukulele
    Epiphone MB-100 Banjo

  10. #10
    Join Date
    Feb 2010
    Location
    Honolulu, Hawaii 5min away from waikiki
    Posts
    28,162

    Default

    Aloha Kerry,
    It is much faster if you call mike or andrew....You mean the Ukulele site and Andrew's store?? he is on vacation in Oregan for 9 days if so...
    Making music is a gift in itself, and when you can share it ....it is your gift to others

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