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Thread: UKE Republic

  1. #51
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    Jan 2009
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    Republique Uke
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    1,806

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    Quote Originally Posted by yahalele View Post
    Why Uke Republic has not brought it back to factory set up straight away? That is simple. Because Uke Republic has changed action. And Kiwaya's set up and quality control is very good reputation here in Japan. Why Uku Republic need to check buzz, tone and volume, string and attack? The ukulele had been changed action by Uku Republic, and customer has claimed. We need it back to factory set up first. It is not only ukulele but also Macintosh, Windows and even smartphones. Why not? These inspections may bring them big argument.
    Hi Yahalele,
    Its not a question of Kiwaya being a good manufacturer, there is a reason we set up. Keep in mind that we deal with thousands of instruments per year and know what we are doing.
    Why would we set up a premium instrument like a Kiwaya some may ask? Generally instruments are shipped from all over the world (Kiwaya are made in Japan) using a cargo vessel, trucking and plane then stored in a warehouse. The varying effect of so many environmental changes can include, frets moving, strings going bad, tuners coming loose and more. We as professionals at Uke Republic take the time time to address, remedy and dial in the tone by means of a set up. This is done to insure a great playing ukulele.

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  2. #52
    Join Date
    Apr 2019
    Location
    Kyoto Japan
    Posts
    180

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    Hi, Mike. You shaved saddle of Kiwaya(see the figure below). Simply we need factory reset. We need to get the saddle back to factory set up. If you have normal intelligence, you can understand this causal relationship. If you steal, you will be arrested. If you tell a lie, no one trust you. This relationship is simple. I use Macintosh computers. When they have a trouble, they show sad Mac (see the figure below). Then we make factory reset. It is same on Windows or even on smartphones too.



    I was expecting this causal relationship in your reply. Alan of course understand it but you don't. I am quite suspicious your intelligence based on your reply and Alan and your friend's posts. Even you don't have normal intelligence, you still have responsibility to your business.

    Why Uke Republic has not brought it back to factory set up straight away? Alan Mark
    answer Not only did the costumer (me) claim that Uke republic changed the factory setting for the action, Mike admitted in an email that Uke republic changed the action lower than the factory setting, which is already plenty low enough. Only after much ado about nothing did they change it back to the factory setting with noticeably improved tone. For the most part the problem has been solved but only after and because I raised a big stink about it and went through a lot of hassle with them. They didn't make it easy.

    I am out of this thread. Way to much fanboyism for my taste.
    Hi Yahalele,
    Its not a question of Kiwaya being a good manufacturer, there is a reason we set up. Keep in mind that we deal with thousands of instruments per year and know what we are doing.
    Why would we set up a premium instrument like a Kiwaya some may ask? Generally instruments are shipped from all over the world (Kiwaya are made in Japan) using a cargo vessel, trucking and plane then stored in a warehouse. The varying effect of so many environmental changes can include, frets moving, strings going bad, tuners coming loose and more. We as professionals at Uke Republic take the time time to address, remedy and dial in the tone by means of a set up. This is done to insure a great playing ukulele.
    argument He knows what is the question and why it was asked. It goes beyond pointing out comparisons to using them to change the readers vision. replace the question to why Uku Republic sets up
    Organization Every paragraph supports the main argument in a coherent way, and clear transitions point out why each new paragraph follows the previous one. No fact, observation or organization
    Evidence Concrete examples from texts support general points about how those texts work. The post provides the source and significance of each piece of evidence. no evicence
    Mechanics This post contains a bit of errors in syntax, and punctuation. They are the evidence how much Alan angry is. Most of it is copy and paste of previous post.

    Mike. You shaved brand new Kiwaya saddle and this happened. You'd taken about three weeks for arguments. I really understand Alan's frustration, anger and disappointment. I ask you full refund and apology to Alan.


  3. #53
    Join Date
    Dec 2009
    Location
    Floyd, Virginia!
    Posts
    18,097

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    Quote Originally Posted by Bill Sheehan View Post
    Thanks, Yahalele, and perhaps we can use this moment to have a mutual understanding that even the finest and most reputable of merchants will inevitably have something go a little "jinxed" on them, and that we're all, after all, only human. Life is imperfect, but the nice thing about the passage of a little time is that it most often has a tendency to ease things. I hope Alan will return soon, and we can all pick up in a spirit of good will and gratitude for the wonderful common interest that we share.
    This.

    (Since my name was brought up in the graphic I would like to respond).

    I have messed up myself. We all have. We are human.

    I think sometimes people perceive business such as mine and UR as larger operations than we are. And sometimes forget that ukuleles are made and then setup by human hands. Real people who can make mistakes, or miss something, or the ukulele is subject to the environment, or as Bill says, sometimes they seem "jinxed". It just all goes wrong. Heck, I had a transaction that seemed super jinxed and luckily the customer was super lovely about it. But everything seemed to go wrong.

    Even with returns or swap outs, sometimes with our busy family schedules, simple human forgetfulness, the amount of orders, or just life situations in general something may slip and we are not 100% for our customers. Or sometimes simply communication gets weird. Or there is not another ukulele to swap it out for. Or the customer has a problem that is no longer there when it returns to the shop (sometimes just difference in climate can do that). It is the nature of small business that things go wrong and the system for a return is more personal than Amazon where the items come out of a box in a warehouse. But the benefit of a small business is we actually care about our ukuleles and our customers, you also get a piece of our heart.

    Also, I have never had an ukulele that has needed to leave my shop without a setup. I don't offer Kiwaya so I don't know the particulars of that brand, but Mike would know if it does. In my experience, What ukulele doesn't? You would be surprised the issues that even the highest end ukuleles have.

    I would hope this thread gets closed because it is getting unproductive. Humans are human and at the end of the day ukuleles are a music making tool, but are inanimate. This is a 2 sides of the story hear say thing. And goodness knows though I strive for perfection, I have messed up every now and then as well. And I hope someone would speak up for me if this ever happens to me. Lets go back to the initial post that was a glowing recommendation. That was the purpose of this thread.
    Last edited by Mim; 08-25-2019 at 03:07 AM.
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  4. #54
    Join Date
    Jul 2018
    Posts
    530

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    Quote Originally Posted by yahalele View Post
    Hi, Mike. You shaved saddle of Kiwaya(see the figure below). Simply we need factory reset. We need to get the saddle back to factory set up. If you have normal intelligence, you can understand this causal relationship. If you steal, you will be arrested. If you tell a lie, no one trust you. This relationship is simple. I use Macintosh computers. When they have a trouble, they show sad Mac (see the figure below). Then we make factory reset. It is same on Windows or even on smartphones too.



    I was expecting this causal relationship in your reply. Alan of course understand it but you don't. I am quite suspicious your intelligence based on your reply and Alan and your friend's posts. Even you don't have normal intelligence, you still have responsibility to your business.

    Why Uke Republic has not brought it back to factory set up straight away? Alan Mark
    answer Not only did the costumer (me) claim that Uke republic changed the factory setting for the action, Mike admitted in an email that Uke republic changed the action lower than the factory setting, which is already plenty low enough. Only after much ado about nothing did they change it back to the factory setting with noticeably improved tone. For the most part the problem has been solved but only after and because I raised a big stink about it and went through a lot of hassle with them. They didn't make it easy.

    I am out of this thread. Way to much fanboyism for my taste.
    Hi Yahalele,
    Its not a question of Kiwaya being a good manufacturer, there is a reason we set up. Keep in mind that we deal with thousands of instruments per year and know what we are doing.
    Why would we set up a premium instrument like a Kiwaya some may ask? Generally instruments are shipped from all over the world (Kiwaya are made in Japan) using a cargo vessel, trucking and plane then stored in a warehouse. The varying effect of so many environmental changes can include, frets moving, strings going bad, tuners coming loose and more. We as professionals at Uke Republic take the time time to address, remedy and dial in the tone by means of a set up. This is done to insure a great playing ukulele.
    argument He knows what is the question and why it was asked. It goes beyond pointing out comparisons to using them to change the readers vision. replace the question to why Uku Republic sets up
    Organization Every paragraph supports the main argument in a coherent way, and clear transitions point out why each new paragraph follows the previous one. No fact, observation or organization
    Evidence Concrete examples from texts support general points about how those texts work. The post provides the source and significance of each piece of evidence. no evicence
    Mechanics This post contains a bit of errors in syntax, and punctuation. They are the evidence how much Alan angry is. Most of it is copy and paste of previous post.

    Mike. You shaved brand new Kiwaya saddle and this happened. You'd taken about three weeks for arguments. I really understand Alan's frustration, anger and disappointment. I ask you full refund and apology to Alan.

    Either you have incredibly poor English skills or you are incredibly rude. "If you have normal intelligence, you can understand this causal relationship. If you steal, you will be arrested. If you tell a lie, no one trust you. This relationship is simple." "I am quite suspicious your intelligence based on your reply and Alan and your friend's posts. Even you don't have normal intelligence, you still have responsibility to your business." Here's another concept for you - Ad Hominem -"genuine discussion of the topic at hand is avoided by instead attacking the character, motive, or other attribute of the person making the argument". I have full faith that with your intelligence you are capable of understanding how this comes into play in your previous response. Just in case it doesn't, however, I will point that, despite you graphics, charts, layout, you have provided ZERO evidence of anything, but you have provided insults and vague allegations. Here's a thought. Instead of fancy layouts, why not put some meat in your post. Both posters have already stated the saddle was replaced back to factory settings, so you don't need to mention shaved saddles. Also no need to break down their responses as you have no skills in doing so. Instead of making one sided assertions, you are supposed to give examples, eg. "Evidence Concrete examples from texts support general points about how those texts work. The post provides the source and significance of each piece of evidence" is supposed to have examples of those "concrete examples" and "the source and significance". I hope you can improve your writing skills to enable you to write a cogent argument that lays out and backs up your position rather than merely hurl insults with cutesy graphics.
    Last edited by AQUATOPAZ; 08-25-2019 at 09:16 AM.

  5. #55
    Join Date
    Jul 2014
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    1,534

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    Quote Originally Posted by Mim View Post
    I would hope this thread gets closed because it is getting unproductive.
    +1 on this.

  6. #56
    Join Date
    Mar 2015
    Location
    USA
    Posts
    601

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    I thought I wasn't going to post here again, but this is getting ridiculous. Can someone get in touch with a moderator? I tried to flag a post, if it worked.


    Yahalele: I was trying to be nice about your "graphics" in my earlier post...but now I think I get it. Looks like you think we're a bunch of idiots here who need a picture to understand things. What you did in your last post was flat out attack someone rudely. Maybe the language barrier plays into communication not being quite as easy, but your words up there are completely uncalled for and inexcusable. *shaking head*

    To be absolutely clear, I'm talking about this part of your post that you directed at someone else in the thread:
    "I was expecting this causal relationship in your reply. Alan of course understand it but you don't. I am quite suspicious your intelligence based on your reply and Alan and your friend's posts. Even you don't have normal intelligence, you still have responsibility to your business."
    Last edited by jer; 08-25-2019 at 09:16 AM.

  7. #57
    Join Date
    Nov 2008
    Location
    Signal Hill, CA
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    3,936

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    Okay the personal attacks need to stop NOW. I completely understand how a dealer and customer may have very differing viewpoints on a transaction, even heartfelt, honest ones. But the line is crossed when posts insult the integrity and intelligence of members on UU, particularly when made by individuals that are not even a party to the transaction. I have no desire to ban anyone, or suspend anyone, but violating the general rule in these parts, aka “don’t be a jerk,” is not permitted. Thank you.
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  8. #58
    Join Date
    Apr 2019
    Posts
    481

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    Quote Originally Posted by wickedwahine11 View Post
    Okay the personal attacks need to stop NOW. I completely understand how a dealer and customer may have very differing viewpoints on a transaction, even heartfelt, honest ones. But the line is crossed when posts insult the integrity and intelligence of members on UU, particularly when made by individuals that are not even a party to the transaction. I have no desire to ban anyone, or suspend anyone, but violating the general rule in these parts, aka “don’t be a jerk,” is not permitted. Thank you.
    Thank you
    Happy just to be a Newbie, Penny

  9. #59
    Join Date
    Apr 2019
    Location
    Kyoto Japan
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    180

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    Mark is on his business. I am blaming his business. Once we have paid money we can do nothing. And this might have happened many time and will happen again and again. I do not attack his private life.
    Last edited by yahalele; 08-25-2019 at 12:07 PM.

  10. #60
    Join Date
    Feb 2016
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    Springfield, IL
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    1,077

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    So...... how 'bout those Cardinals...?

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