Icelander53
Well-known member
I've been in the process of searching out and buying my next Uke and I had an interesting phone experience with an online company today. I hope it's appropriate to share this here because I don't consider it very positive. But I'd want to know about it if it was your experience.
And I'm not going to draw any final conclusions. You can draw your own.
I was looking for a particular Moku uke youtube sound sample because I was already planning on buying from a dealer I consider reputable.
I came across an add for this particular Moku at a substantial discount from "New England Music Store". $90 rebate from them on the already discounted price. They claimed to do a set up. So I called. I got ahold of someone and explained that I would like a low action and would like two strap pins installed and of course would pay for that. I was told basically that there is just one action on a uke in the set up. He didn't seem to know the difference between high action and low even though he claimed to be a guitar player. He also informed me that they could not install pins even though they state the set up is being done by a luthier.
Then he told me he didn't know if what I wanted was in stock and would have to get back to me. I mentioned several other ukes and was told the same thing. He didn't know what was in or out of stock.
I asked about the rebate and mentioned that I might do business with them as long as I felt they could really do a proper set up, but I usually use Elderly or HMS. He told me right out that they were ripping people off on the prices of these instruments and there was no need to charge such high markups and due to complaints by Elderly they had to offer an in store rebate rather than mark down the actual price of the uke.
After all that he told me the uke I wanted was not in stock and would be out for several months. :nana:
Anyway I went back to where I was looking and bought one for the regular discount price that they all are selling them for. Unfortunately Elderly doesn't carry that model as they are offering 10% off right now on Moku.
Anyway draw your own conclusions and maybe you'll want to take a chance with them. As for me...:stop: I was left with some doubt about what I was being told. That does not mean I know anything for sure but I do a lot of online buying and I did not get good gut feel on this one.
And Mods. If this is considered inappropriate to post here please remove it.
And I'm not going to draw any final conclusions. You can draw your own.
I was looking for a particular Moku uke youtube sound sample because I was already planning on buying from a dealer I consider reputable.
I came across an add for this particular Moku at a substantial discount from "New England Music Store". $90 rebate from them on the already discounted price. They claimed to do a set up. So I called. I got ahold of someone and explained that I would like a low action and would like two strap pins installed and of course would pay for that. I was told basically that there is just one action on a uke in the set up. He didn't seem to know the difference between high action and low even though he claimed to be a guitar player. He also informed me that they could not install pins even though they state the set up is being done by a luthier.
Then he told me he didn't know if what I wanted was in stock and would have to get back to me. I mentioned several other ukes and was told the same thing. He didn't know what was in or out of stock.
I asked about the rebate and mentioned that I might do business with them as long as I felt they could really do a proper set up, but I usually use Elderly or HMS. He told me right out that they were ripping people off on the prices of these instruments and there was no need to charge such high markups and due to complaints by Elderly they had to offer an in store rebate rather than mark down the actual price of the uke.
After all that he told me the uke I wanted was not in stock and would be out for several months. :nana:
Anyway I went back to where I was looking and bought one for the regular discount price that they all are selling them for. Unfortunately Elderly doesn't carry that model as they are offering 10% off right now on Moku.
Anyway draw your own conclusions and maybe you'll want to take a chance with them. As for me...:stop: I was left with some doubt about what I was being told. That does not mean I know anything for sure but I do a lot of online buying and I did not get good gut feel on this one.
And Mods. If this is considered inappropriate to post here please remove it.
