Crying...new uke damage...please help...luthiers?

My take......if this instrument speaks to you, it's special, overlooks the crazing, take the discount and play the heck out of it. Enjoy it's! It now has character, a story and if you like it now, it will only get better.

If the crazing is going to bug you any time in future that you pick it up....return it.

If, it were me, and it was that special one, I would take the discount and enjoy it.

Refinishing as mention will never be the same as before and with some layers thicker than others, it may change what is special about it.

Good luck and only my .02 cents worth.
 
I would communicate with the Factory guys about this. You need to know what they used for the finish at the factory before you start. They might just ask you to return it for factory refinishing...!

Great idea, tell them your story, Koaloha has the best customer service!
 
Thanks everyone! To the person who mentioned maybe the crazing was from opening the box right after receiving it...I let it sit and come to room temp over time so I believe the crazing was from when it was stuck in the mid United States and was weather delayed due to snow/ice etc.

In the end...it was Sukies comment that did it for me...its a brand new uke and I should be enjoying it rather than planning for surgery. The crazing isnt something Im willing to just live with. This Opio was my largest investment so far and paying that much for something with what looks like large scratches all over it is just not something I want to deal with. The Opio is all boxed up and ready to send back. I will just wait until I find another with looks that appeal to me. A bummer situation all the way around but such is life. Thanks again for all of the comments.
 
Thanks everyone! To the person who mentioned maybe the crazing was from opening the box right after receiving it...I let it sit and come to room temp over time so I believe the crazing was from when it was stuck in the mid United States and was weather delayed due to snow/ice etc.

In the end...it was Sukies comment that did it for me...its a brand new uke and I should be enjoying it rather than planning for surgery. The crazing isnt something Im willing to just live with. This Opio was my largest investment so far and paying that much for something with what looks like large scratches all over it is just not something I want to deal with. The Opio is all boxed up and ready to send back. I will just wait until I find another with looks that appeal to me. A bummer situation all the way around but such is life. Thanks again for all of the comments.

Good call, then. There will be another one that speaks to you. Trust me on that!
 
Well, what you've decided makes sense to me.
Now that you know that an Opio is what you like, you could call HMS and have them help pick you out one. They're good. Or maybe KoAloha? I bet if they knew your story they'd help you select something, too. I have heard awesome things about their customer service. I used to have a KoAloha concert. It was beautiful.

I wish you success on your next purchase.
 
My Opio seems to be collecting "spider cracks." It was B-Stock, and it plays wonderfully. However, in the right light...it looks bad. However, you can't feel the cracks on the surface--so it is sort of like a crack in the ice under the surface.

It is important to note: these are not scratches. It means I cannot sell this ukulele easily...but then again, I have no plans to get rid of it!

IMG_4158.jpgIMG_4159.jpg
 
There are several products which work well to correct defective finishes. I have been an upholsterer for about 35 years.The mildest thing is a product at Home Depot and other stores. It is called Restore a Finish. I have been surprised at what it does on couches and chairs. Next level of fire power is a product which is a RE-AMALGAMATOR. It comes in a clear colour as well as many different. It is wiped on with a good soft paint brush and given some time to soak into the finish, and then wipe it with a clean, lint free cloth. The finish redistributes across the surface and levels out what is there. I don't remember if you said it was only on the top, or if the entire thing has crazed. Funny as it may sould, it is easier to do the entire thing than to just do part because one doesn't need to be as meticulously careful at edges. WHATEVER YOU DO----Do NOT SAND!! That destroys the patina of the surface. If you want me to "hold your hand", please feel free to write thecraftedcow@comcast.net or call me on my cell at 503-730-2484. One of my suppiers offers me their ukuleles with blemished finish. The Restore a Finish really cleaned up a new cutaway electric solid mahogany concert that they sold me for less than what it cost to ship. It is primo. I offered to send it back to them. It was so easy, it seems like stealing. The stuff that
re-amalgamates is called MAR-AWAY. It comes in pints and quarts. A pint should do it.
 
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My heart broke for you when I read this post.... I had this happen to a 20-year-old Gibson guitar that traveled across the country in the middle of winter. But, honestly, when I saw your photos, i didn't think the damage was *that bad.* And, if they're willing to give you a great discount, I'd jump on that in a heartbeat! I wouldn't even worry about refinishing it. I mean, it's still a beauty. And, that surface cracking won't affect the instrument at all. (It's the wood cracks that you have to worry about. Such was the case with my Gibson. :( )

Yeah, if it was me, I'd take the discount & play it as-is. Good luck with your decision!
 
If its a poly finish of any type, the cracks are not going to go away not matter what use try to use. You can try an Almond stick or similar product to hide the cracks, but they will show up again over time. A poly finish will not stick to itself once it has cured. To strip this uke would be a real pain to do, it would be easier for the company to send you a new one.

If its a shellac or nitrocellulose finish it can be amalgamated if you not how to do this sort of thing, not a job for a beginner.
 
Sorry this happened to you, weeshun. Glad you made your decision, and best of luck finding "the one." It's out there!
 
Good decision on sending it back.

However, it was a bad call by the shop where you bought it to ship it out during extremely cold weather. Don't let them repeat that same mistake again.
 
Good decision on sending it back.

However, it was a bad call by the shop where you bought it to ship it out during extremely cold weather. Don't let them repeat that same mistake again.

It was stuck in transit for 14 days. The weather may have been fine for the time period it was expected to be in transit.
 
Good decision on sending it back.

However, it was a bad call by the shop where you bought it to ship it out during extremely cold weather. Don't let them repeat that same mistake again.



Well, I would disagree, what are you going to do, it is the middle of winter, half the country is subzero, and people are buying online. You try to forecast, pack as best you can, and ship out hoping for the best.
 
Well, I would disagree, what are you going to do, it is the middle of winter, half the country is subzero, and people are buying online. You try to forecast, pack as best you can, and ship out hoping for the best.


i thought the shipment was delayed by UPS....seems that is where the problem was...like you say hard to predict the weather....and once you make an order you want it ASAP...IMO
 
I made that statement because I come from a high end guitar background. In that world, it is a well accepted practice by both the builders and the dealers of high end instruments with a lacquer finish that they do not ship during periods of extreme cold because of potential checking of the lacquer finish. And guess who pays for the repair if it does occur? They do, not the buyer.
 
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