darylcrisp
Well-known member
I received a very nice Breedlove American series Uke in a trade about 2 months ago-this would make me the second owner. Two of the tuners(Gotoh Open back) had issues of being unusually stiff to turn. I removed the tuners, lubed them, took them apart and could find no reason for any of this.
I first thought to contact Gotoh to see if i could send them for replacement or to be reworked, but for some reason sent Breedlove an email. I stated clearly that i was second owner and offered pictures, serial number of instrument, and to send what i felt was defective parts, to them for inspection.
The very next day i received an email from a very nice lady from Breedlove and she said unfortunately the tuners were not covered via warranty since i was second owner-but due to my honesty and candid email, they wanted to ship me a new set.
The new Gotoh set arrived today, were excellent and have been installed.
This goes beyond excellent customer service.
Thank you Breedlove and Two Old Hippies(and thank you Anne for your very professional way to attend to the matter)
daryl crisp
I first thought to contact Gotoh to see if i could send them for replacement or to be reworked, but for some reason sent Breedlove an email. I stated clearly that i was second owner and offered pictures, serial number of instrument, and to send what i felt was defective parts, to them for inspection.
The very next day i received an email from a very nice lady from Breedlove and she said unfortunately the tuners were not covered via warranty since i was second owner-but due to my honesty and candid email, they wanted to ship me a new set.
The new Gotoh set arrived today, were excellent and have been installed.
This goes beyond excellent customer service.
Thank you Breedlove and Two Old Hippies(and thank you Anne for your very professional way to attend to the matter)
daryl crisp